2 legal jobs found in Farmington Hills, MI

We are looking for a motivated Intake Call Center Representative to join our high-volume law firm. This role involves managing incoming calls, gathering client information, and providing exceptional customer service. The ideal candidate will have strong communication skills, the ability to multitask, and a friendly demeanor. Previous experience in a call center or legal environment is a plus. Key Responsibilities: Client Intake: Answer incoming calls and respond to inquiries from potential clients. Conduct initial screenings to determine the nature of the caller’s legal needs and gather relevant information. Record detailed information about potential clients and their cases into the firm’s case management system. Customer Service: Provide a compassionate and empathetic experience for all callers, ensuring they feel heard and understood. Address questions and provide information about the firm’s services and process....

Responsibilities: Break down and review underwriting conditions to determine required actions Communicate directly with underwriters to resolve outstanding conditions Work with clients to collect necessary documentation for underwriting Review borrower-provided documents for accuracy and completeness (income, assets, employment, credit, etc.) Submit loan files to underwriting and manage them through to closing Coordinate with title companies and/or attorneys to ensure all closing documentation is accurate and complete Review final Closing Disclosure (CD) for accuracy before borrower acknowledgment Balance final figures with the title company to ensure a smooth, timely closing Serve as the main point of contact for clients, keeping all parties informed throughout the loan process Skills and qualifications: Excellent communication skills, with a focus on providing impeccable customer service Strong research capabilities...