The Sam Bernstein Law Firm
Farmington Hills, MI, USA
We are looking for a motivated Intake Call Center Representative to join our high-volume law firm. This role involves managing incoming calls, gathering client information, and providing exceptional customer service. The ideal candidate will have strong communication skills, the ability to multitask, and a friendly demeanor. Previous experience in a call center or legal environment is a plus.
Key Responsibilities:
Client Intake:
Answer incoming calls and respond to inquiries from potential clients.
Conduct initial screenings to determine the nature of the caller’s legal needs and gather relevant information.
Record detailed information about potential clients and their cases into the firm’s case management system.
Customer Service:
Provide a compassionate and empathetic experience for all callers, ensuring they feel heard and understood.
Address questions and provide information about the firm’s services and process....
