IT ERP Project Manager (Oracle)

IT Project Manager

Qualifications:

This position requires a strong foundation in Project Management. Candidate must have excellent communication skills, including the ability to be assertive when necessary but maintaining a strong customer focus at the same time. Candidate must have a process mindset, always striving to improve or create repeatable effective delivery processes. 

Required Skills:

• 10 - 15 years of related experience in IT (Oracle ERP) industry.
• Strong experience as an IT (Oracle ERP) Project Manager.
• Strong experience in End-to-End Project Management & Client facing.
• Strong experience in multiple PM methodologies including Agile & Waterfall. Waterfall experience is mandatory. Should have done Waterfall within the last 2 years for a relatively large project.
• Handling multiple projects (end-to-end).
• Should have managed a small number of projects concurrently.
• Should have maintained project management, RAID logs.
• Should have LED status meetings with NA, clients. (need someone who have run the meeting and not just attended or did a partial report)
• Extensive experience in SharePoint, MS Projects & MPP (created Microsoft Project Plan).
• Demonstrated work history in customer-facing technology coordination role.
• Strong interpersonal skills and managing internal and external stakeholders. 
• Experience of working with multi-disciplinary teams. 
• Detail oriented and process focused mind set. 
• Strong business acumen with ability to establish and manage standard operating procedures for service delivery. 
• 10+ years of experience in an IT (Oracle ERP) project management related capacity.
• Mid to expert level user of Excel and other Microsoft tools.
• Candidates from Consulting environment are preferred.
• Project Management Professional (PMP) Certified. (Nice to have)

 Description:

• Project managing client professional and managed service projects. Including the following key tasks: 

• • Setting up the project in MS Teams and Project Management software 
  • Establishing the project plan 
  • Ensuring entire team understands roles, scope 
  • Ensure internal team understands what is expected for key processes (time logging, internal chats, document storage) 
  • Leading client, and internal meetings (creating agenda/sharing meeting minutes) 
  • Managing all risks and issues and escalating as appropriate to ensure project remains healthy 
  • Monitoring scope 
  • Managing escalations (client and internal) 
  • Monitoring SLAs for task completion. 
  • Administering the Project Management tool, including setting up and monitoring key configurations on an ongoing basis 
  • Updating key metrics for dashboard reporting 

• Assist in defining and improving the project management process and templates used. 
• Meeting with clients to understand their satisfaction level and to resolve issues.

Key Responsibilities:

This position provides oversight for the delivery of professional and managed services projects with responsibility for the quality, timeliness, resource mix, and project management rigor, including the following: 

• Leads internal and client project status meeting and manages all aspects of project management for IT (Oracle ERP) projects 
• Aggressively follows up with all project team members (Vigilant and client) to ensure dates and estimates are provided and achieved.   
• Skilled in multiple project management methodologies including Agile and Waterfall 
• Works effectively with virtual and remote teams, promoting teamwork & collaboration, and project managing various size initiatives 
• Ensures effective leadership of day-to-day service activities and risks and understand how and when to escalate.   
• Works well under pressure, able to manage multiple projects simultaneously 
• Follows Vigilant project management methodology, while at the same time subjectively assessing the best project management tools to use on a project-by-project basis 
• Ensures on-time, on-budget project delivery for the customer business 
• Continually improves reliability of delivery by understanding and improving all aspects of delivery support (tools, technology, reporting, etc) 
• Initiates interaction with the customers and resolve service issues while fostering key relationships 
• Maintains daily / weekly interaction with customer stakeholders to manage service delivery processes and gain a strong understanding of the customer critical systems inter-dependency. 
• Manages escalations as necessary 
• Produces ad hoc and recurring reports: 

• • Relating to time and utilization 
  • Performance of delivery 

• Actively contributes towards self-development by creating and following development plans based on development discussions with immediate manager.
• Complies with all people-related processes as mandated by Vigilant Technologies LLC.