2 Customer service jobs found in Auburn Hills

Contractor Opportunity : Automotive Repair Technical Support Specialist Location:  100% Onsite - Auburn Hills, MI Engagement Type:  Contractor via Third-Party Supplier Contracting Entity:  Accenture Supplier of Record:   eTeam Start Date: Nov. 30, 2026 Duration:  12 Months with potential for extension About the Role We are seeking qualified contractors to fulfill the role of an Automotive Repair Support  Specialist , who will leverage their call center experience, customer service skills, problem solving, and attention to detail to deliver a positive customer experience. Agents will support Dealers in resolving automotive product concerns in a prompt and effective manner. Technician Support Advisors must be able to identify issues, provide accurate technical assistance and guidance and follow up on each ticket until it is successfully resolved.  Primary responsibility involves resolving Dealer concerns utilizing problem-solving...

Contractor Opportunity :  Dealer Labor Rate & Parts Markup Location:  Onsite – Auburn Hills, MI Engagement Type :  Contractor via Third-Party Supplier   Contracting Entity:  Accenture   Supplier of Record :  eTeam   Start Date :  11/9/2026 Duration :  12 Months with potential for extension     About the Role  We are seeking qualified contractors to fulfil the role of a  Dealer Labor Rate & Parts Markup Manager, who will be responsible for the day-to-day management of automotive dealer labor rate and parts markup activities.  This position oversees dealer submissions, ensures approved rates are accurately maintained within internal systems, coordinates market and dealer research, and partners with Legal and Warranty Operations to ensure processes align with applicable state requirements. The Manager will serve as a primary operational point of contact for labor rate and parts...