MSU Federal Credit Union
AH Regional Office 3220 University Dr. Auburn Hills, MI 48326, USA
Position Summary
The eServices Specialist/Loan Officer provides a comprehensive member experience by working with members, primarily through written communication, to review their overall financial situation and make product or service recommendations. The position uses sound judgment, professionalism, integrity, accuracy, verification, and expediency in assisting members.
**This position is a hybrid role with a combination of working both onsite at the Auburn Hills Regional Office and remotely. After the training period, the expectation is to be onsite 1-2 days/week in Auburn Hills . Hours are varied between 7:00 a.m. and 9:00 p.m. Monday-Friday and 8:45 a.m. and 5:00 p.m. on Saturdays (typically one Saturday/month).**
Essential Duties and Responsibilities
eServices Employees
Assist members in a friendly, professional manner and support the Credit Union mission statement via email, ComputerLine, Live Chat and when necessary, on the telephone or in person,...