The Automotive Technical Consultant supports the Repair Technicians for Stellantis (formerly Fiat-Chrysler Automobiles) on the Automotive Diagnostic Hotline. Primary responsibility involves resolving dealer / repair technician concerns utilizing diagnostic processes, problem solving techniques and contact and case handling. Provide outstanding service to keep our customers happy and enhance the vehicle ownership experience.
We want candidates that can:
Assist automobile technicians and dealer representatives in skill areas (Engine, Electrical, Transmission, Diesel, Body & Chassis, Audio & Telematics)
Diagnose problems using systematic listening and probing approach
Determine contact type (information or problem-solving)
Check for existing case information through research, manuals, database or contacts
Provide information, data and direction as required
Create new and/or update case file information using Concentrix quality standards
Obtain...
Aug 17, 2021
Full time
The Automotive Technical Consultant supports the Repair Technicians for Stellantis (formerly Fiat-Chrysler Automobiles) on the Automotive Diagnostic Hotline. Primary responsibility involves resolving dealer / repair technician concerns utilizing diagnostic processes, problem solving techniques and contact and case handling. Provide outstanding service to keep our customers happy and enhance the vehicle ownership experience.
We want candidates that can:
Assist automobile technicians and dealer representatives in skill areas (Engine, Electrical, Transmission, Diesel, Body & Chassis, Audio & Telematics)
Diagnose problems using systematic listening and probing approach
Determine contact type (information or problem-solving)
Check for existing case information through research, manuals, database or contacts
Provide information, data and direction as required
Create new and/or update case file information using Concentrix quality standards
Obtain...
