2 Customer service jobs found

IT Project Manager Qualifications: This position requires a strong foundation in Project Management. Candidate must have excellent communication skills, including the ability to be assertive when necessary but maintaining a strong customer focus at the same time. Candidate must have a process mindset, always striving to improve or create repeatable effective delivery processes.  Required Skills: 10 - 15 years of related experience in IT (Oracle ERP) industry. Strong experience as an IT (Oracle ERP) Project Manager. Strong experience in End-to-End Project Management & Client facing. Strong experience in multiple PM methodologies including Agile & Waterfall. Waterfall experience is mandatory. Should have done Waterfall within the last 2 years for a relatively large project. Handling multiple projects (end-to-end). Should have managed a small number of projects concurrently. Should have maintained project management, RAID...

Location: Roseville, MI IT Technician Onsite - no hybrid The IT Technician is part of a team responsible for supporting approximately 600 plus Windows users, PC’s, and printers.  The IT Technician is within the support organization, providing day-to-day user support, after hours on call rotations, computer hardware and software support, network support, etc. Duties: Serve as first contact for all end user hardware/software issues, etc. Offering technical support on-site or via phone, remote assistance software or email. Answer support requests through online help desk ticketing software. Create and deploy PC images to support various computer hardware and departments. Install new PCs and other peripherals. Troubleshoot end user connectivity issues. Troubleshoot hardware/software issues on end user computers. Maintain software and hardware inventory lists. Work with third party vendors on equipment warranty repairs and...