MSU Federal Credit Union
Auburn Hills, MI 48326, USA
The Call Center Specialist provides a comprehensive member experience by working with members, primarily over the phone to review their overall financial situation and make product or service recommendations. The position uses sound judgment, professionalism, integrity, accuracy, and expediency in assisting members.
**This position requires the ability to work a hybrid (3 onsite days, 2 remote days) schedule at our East Lansing office. Typical schedule 8:30am-5:00pm or 9:30am-6:00pm, with one closing shift each week 12:00pm-9:15pm. Additionally, one Saturday/month 8:45 a.m. and 5:00 p.m.**
Essential Duties and Responsibilities
Call Center Specialist:
Assist members with a friendly, professional manner and support the Credit Union’s mission statement
Follow established procedures to properly verify members’ identities over the phone
Educate current and prospective members about Credit Union products and services
Demonstrate adaptability and...